Privacy Policy

Dolphin Walk In ShowersPrivacy Policy
Last updated Feb3rd 2022
Our contact details

Name: Dolphin Walk In Showers Ltd
Address: 86, Heywood Street, Manchester, M8 0TD
Phone Number: 01202 287254
E-mail: [email protected]

The type of personal information we collect

We currently collect and process the following information:

  • Personal information such as your name and address and any information you may have given us when discussing your needs or submitted in writing which may include sensitive personal data or data that we have received from a licenced third party containing personal data.
  • The number that you telephoned us on
  • Digital information, including your IP address and how you found us online
  • Contact preferences
  • Recordings of calls you have made to us
  • Information pertaining to your contract
  • Transaction records (but note no bank or card details are recorded or retained)
  • Details of any sales or service visits we may have made to you and any calls or contact we may have with each other
  • Technical information regarding your product and/or installation

Sensitive personal data

  • For some products it is helpful to collect and process information defined as ‘sensitive’, such as information about health conditions. This information may be used by our sales consultants to help them specify the product, by our installation teams, service teams or other teams to offer you the most appropriate product or service. We will always ask for your permission to store and process sensitive information and it will always be held securely.
  • Lead generators
  • Where your data has been passed to us by a third party such as a mobility shop or other paid lead generator we will share sufficient information with them for accounting and administration purposes.
  • Third party data providers
  • We will ensure that any data that we purchase is from a reputable source, we are clear on how and when permissions were collected, that data has been screened against preference services and has been collected and maintained in compliance with data protection legislation. We will contact you on the basis of it being within our legitimate interests to do so and we carry out a legitimate Interest Assessment to ensure the need of processing your data is balanced.
  • Data retention
  • If you enquire with us or we receive data from a licensed third party, we will hold your data for two years from the date we received your enquiry or data unless you ask us to remove your information beforehand. If you ask us to remove your data we will then hold your information in a suppression file to match against any third party data we may buy in and you will not be marketed to or receive any information from us.
  • If you purchase a product or service from us we will still hold your data following the expiration of the warranty period for the purposes of any future retrofit, product or service liability claims.
  • Call recordings
  • We record some calls for training and monitoring purposes. Where calls are recorded, you will be notified prior to connection to an agent.
  • Social media
  • We monitor social media feeds and may respond to relevant comments.
  • Use of your personal information
  • Responding to your enquiry
  • If you make a request for product or service information and provide us with your details we will use these to fulfil your request and periodically follow up your enquiry. This response and follow up process will be conducted under the grounds of legitimate interest. We will ask for your consent to contact you via email.
  • You can tell us to stop following up at any time.
  • Marketing
  • Your details may be used to send you marketing information relevant to your enquiry for a period of a maximum of five years following your initial contact.
  • We will ask for your specific consent for any additional marketing activity, for example if we wanted to send you something we thought you might be interested in but was unrelated to your original enquiry. We will maintain a record of when and how we obtained your consent. You can withdraw your consent at any time.
  • Managing your enquiry and purchase
  • We will use your personal information to help us manage your enquiry and any subsequent purchase.
  • Referral to third parties
  • In cases where we are unable to provide a product directly but we have a distributor who may be able to help you we will ask for your permission to pass over your data and we will maintain a record for administrative and accounting purposes.
  • Market research
  • We periodically undertake market research, either directly or via independent third parties to help us better understand our market and how we can improve our products and services. We may profile our data based on the information you provide and any data we may acquire externally to identify relevant groups to contact.
  • Customer satisfaction
  • It is incredibly helpful for us to understand how satisfied you are with your experience of Dolphin Walk In Showers. We may ask you to complete a Dolphin Walk In. Shower customer satisfaction survey, either in print or online, which we will use to monitor our performance and any concerns our customers raise.
  • We may invite you to complete an online customer review via a third-party service. These organisations will process your data on our behalf and cannot use your data for their own purposes.
  • Occasionally, as part of our commitment to independent accreditation services, we may invite you to complete surveys that will be used by these third parties to monitor our performance against their criteria. We will not, however, share your data with these organisations.
  • Profiling and automated decision making
  • Based on the information that you provide to us and information we may obtain through third party services, we may profile your data e.g. customer type, location, demographics, product and service interest areas to enable us to tailor our sales and marketing communications to you. You have the right to object to profiling and automated decision making.

your rights

Every individual has rights regarding the use of their data. These are:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights around automated individual decision making including profiling

exercising your rights

If you do not wish to receive any marketing materials from Dolphin Walk In Showers or exercise any of your rights over your data you can email, telephone or write to us at the address below:

Data Protection Team
Dolphin Walk In Showers
86, Heywood Street
Manchester
M8 0TD
SP10 3SD

Tel: 01202 287254
Email: [email protected]

Correcting your details

It is important that any data we hold is up-to-date and correct. You have the right to correct any incorrect data and can do so by writing to or emailing the Data Protection Team.  You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Making a request to see your data

If you wish to see a copy of the data that we hold on you, please write to Data Protection Team. Please include your customer number if possible and details of the information you require
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at

Data Protection Team
Dolphin Walk In Showers
86, Heywood Street
Manchester
M8 0TD
SP10 3SD

Tel: 01202 287254
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Sharing your details
Information about you and the products you hold with us may be used by Dolphin Walk In Showers in order for us to fulfil your enquiry and/or our contract with you and for:

  • Understanding your requirements
  • Making decisions about the suitability of product to be offered

With other organisations
We may share information with other organisations if the following applies:

  • they provide products, services or research on behalf of Dolphin Walk In Showers, for example sub-contractors supplying electrical services. Our contract with them will not allow them to use your information for anything other than the fulfilment of our contract with you.
  • they provide administrative, processing, development, analytical or other services to help us in our sales, marketing, digital, administration and product development activities.
  • they provide market research services to help us improve our product, marketing and services.
  • they prompt for reviews of our products and services
  • we transfer rights or obligations of our contract with you
  • we have asked and been given your consent
  • we are required or permitted to do so by law or regulation

Where we share data with agents and sub-contractors we will ensure that is supported by a written contract and that your data is treated confidentially and securely, and in accordance with data protection legislation.

Dolphin Walk In Showers will not sell, share or give any data to external companies for the marketing purposes of those companies.
Security of your data

All our data is held on secure servers or secure private cloud storage. We take data security very seriously and use a range of protocols and services to ensure data is protected.